What’s new with risk monitoring and how customers use it
In our last software release, we introduced Bigleaf risk monitoring, our new feature that uses artificial intelligence to give you fewer, but more insightful and actionable alerts on network issues that pose a risk to your business. Today I’m pleased to share some improvements we’ve made to risk monitoring. But first, I want to say thank you to everyone…
Creating a resilient network: Q&A with Lionakis IT Director Matthew Onken
https://youtu.be/c95K6dkhlC4 In today’s environment, having a dependable, resilient network with redundancies and prioritization is a “no-brainer”. We sat down for a fireside chat with Matthew Onken, IT Director for Lionakis, a century-old architecture and engineering firm in Sacramento, CA. Onken researched and implemented a network continuity solution and justified the investment to the Lionakis management…
Finally: Resilient and autonomous networking for cloud-focused businesses
In addition to being excellent tools for collaboration, voice and video are also effective network diagnostic tools. With their sensitivity to circuit conditions, interactive voice and video more easily reveal problems with internet performance that other applications can limp through. A certain amount of packet loss and jitter won’t do much to your email or…
How to create a network that is resilient against internet outages and issues
On August 30th, CenturyLink/Level 3 experienced a widespread internet outage lasting nearly 5 hours. This not only impacted their network and their direct customers, but it also affected many other ISPs and services that connected to their network, directly or indirectly. Each year, there are numerous notable internet disruptions like that one, which can bring…
More bandwidth may not solve your home internet problem
Here’s why Internet access at your team members’ homes is different from what you use at the office. When many of us stopped commuting, our data had to start making a difficult commute instead. We once headed into the office where our data had an easy route to the ISP network point of presence (PoP),…
Making home internet work
Making Home Internet Work How to support connectivity for business applications when everyone works from home The challenges of managing IT for our newly remote workforce cannot be overstated. As the COVID-19 pandemic shuttered our offices, the number of Americans working from home went from 15 million to an estimated 92 million. That means you…
Bringing the office home: Create healthy home networks with Bigleaf Home Office
Sometimes a product happens when you least expect it. That’s what happened with Bigleaf Home Office, a service specifically geared for those of us who are now (or have been) working from home. We had always wanted to develop a home office solution, but there were some challenges holding us back that would need to…
How to diagnose and solve home internet issues
Diagnosing Internet Issues for the Home Office Residential internet connections can be a source of frustration for home office users. To a user, phone calls, email, and other internet activity appear seamless and automatic. But behind the scenes, each of these are broken down into packets of information delivered individually over a complicated tangle of…
Upload vs download speed and why it matters in your home office
If you’ve experienced choppy Zoom or Teams calls in your home office, you’re not alone. According to a recent report by Waveform, an estimated 13.2 million of those who work from home are experiencing Internet connectivity issues daily. You may be asking, “But I have a 100 Mbps connection. Isn’t that enough to run Zoom reliably?” Well, that…
How are home internet and business internet different?
Even before COVID-19 sent people home to work, the trend was clear: an increasing number of workers were using home internet connections for business. Over the last five years, the number of remote workers has grown 44%. There is no sign that the trend will slow. With COVID-19 restrictions affecting many businesses, there has been…
Is fiber the answer to my home internet problems?
Beginning in mid-March 2020, 88% of organizations have encouraged or required their employees to work from home. Since then, many of our coworkers and personal friends have felt the impact of this shift in their daily jobs, notably in the performance of applications like Zoom and Microsoft Teams over their home Internet connections. Skype calls were…
Bigleaf multi-gig speed packages scale with you
Today’s modern business is deploying and relying on cloud-based applications, VoIP, and video-based communication mediums at an increasing rate. This expanded use puts strain on limited network resources and readily highlights poor WAN performance. Many small and mid-sized businesses (SMBs) are also beginning to experience the need to scale and are feeling increased pressure to…