ITC builds proactive solutions for a reactive marketplace

ITC builds proactive solutions for a reactive marketplace When a company’s VoIP call quality declines or its video conferencing system experiences a lag, the most common remedy is to install a bigger and more expensive internet connection. But bumping up bandwidth is rarely the fix. The problems persist, and the complaints continue.  MSPs like ITC…

MSP Convergence boosts customer satisfaction with Bigleaf

MSP Convergence boosts customer satisfaction with Bigleaf The cloud has fundamentally changed how small and mid-sized businesses think about their internet connection. Internet continuity is now a critical component of daily operations, employee productivity and customer experience. Yet these businesses still suffer daily frustrations, including dropped VoIP calls, grainy video conferencing, and unresponsive applications —…

Crappy internet: It’s a bigger problem than you think

If you’re responsible for IT at a small or mid-sized business (SMB) you know this pain all too well. It starts with a support ticket that the phones aren’t working right. But when you go to check them, they’re working fine. You call the ISP and wait on hold for hours only to have them…

SaaS at the Business Edge: Are Your Downtime Fears Justified?

Software-as-a-service (SaaS) business applications have clear advantages. They have great pricing. They are convenient and easy to manage. You get cutting edge technology. However, to get them implemented we have to overcome a very valid objection:   Sometimes the internet breaks.  Over the course of two hours on 24 June 2019, the internet broke down for most of…

Busting the fiber myth: It’s not the “silver bullet” of internet connections

For decades, we’ve been conditioned to believe that fiber internet is something of a silver bullet. When a business has internet performance issues, they’ll commonly get the question,  “What do you expect when you don’t have fiber?” So, it’s no surprise that folks ask us quite often whether Bigleaf customers still use our service after…