For a better customer experience, focus on network health
I just celebrated my first 100 days as Bigleaf’s CMO. Before joining this company, I worked in the restaurant tech industry, but I’ve spent most of my career in the world of unified communications and contact centers. I developed and implemented marketing strategies for world-class customer experience (CX) companies like NICE, Talkdesk, and Vonage. Bigleaf…
CNI harnesses Bigleaf to improve internet continuity for utility companies
Computer Network, Inc. (CNI) turned to Bigleaf Networks to reduce the impact of network outages and improve internet continuity, reliability and performance for the utility companies it serves. CNI’s utility management system (UMS) helps to streamline and control operations for more than 200 utility boards and municipalities across the U.S. that together provide water, natural…
How to avoid internet brownouts
You have a high-bandwidth line for your business internet, and it comes with a service level agreement (SLA) that promises consistent uptime. You’re all set. Right? Not necessarily. Even when your network uptime satisfies the SLA, you can still have circuit performance problems that are bad enough to derail your cloud-based applications. Technically that’s uptime,…
What is the true cost of internet downtime?
Internet downtime can be a huge source of aggravation for any business. Cloud-based applications are unavailable, and employees can’t do their work. The IT team is overwhelmed with support calls. Even a partial outage or brownout can affect time-sensitive, session-based activities. VoIP calls drop, customers can’t complete their online purchases, and videoconference participants start to…
Introducing proactive troubleshooting
We’ve all been there. You know there’s an issue on your ISP’s end or with one of your application vendors, but when you contact them you get the equivalent of a “Did you try turning it off and back on?” — even if you show them some tests you ran from the command line. With…
Creating a resilient network: Q&A with Lionakis IT Director Matthew Onken
https://youtu.be/c95K6dkhlC4 In today’s environment, having a dependable, resilient network with redundancies and prioritization is a “no-brainer”. We sat down for a fireside chat with Matthew Onken, IT Director for Lionakis, a century-old architecture and engineering firm in Sacramento, CA. Onken researched and implemented a network continuity solution and justified the investment to the Lionakis management…
Streamlining HIPAA compliance with a “conduit-exempt” SD-WAN
If you’re in the healthcare business, or if you provide technology to healthcare businesses, then you’re familiar with the Health Insurance Portability and Accountability Act (HIPAA.) You’ve probably also learned that HIPAA compliance can be complicated and costly. When you start moving patient health information (PHI) to the cloud, it can get even more complicated…
Busting the fiber myth: It’s not the “silver bullet” of internet connections
For decades, we’ve been conditioned to believe that fiber internet is something of a silver bullet. When a business has internet performance issues, they’ll commonly get the question, “What do you expect when you don’t have fiber?” So, it’s no surprise that folks ask us quite often whether Bigleaf customers still use our service after…