CONNECT CARE
Comprehensive 24/7 Support From Industry Experts That Truly Care About Your Connectivity
Bigleaf Connect Care, our award-winning technical support service comprised of dedicated network engineers, helps to ensure your total satisfaction from provisioning to installation, troubleshooting, and beyond.
Not Your Ordinary Technical Support
Included as part of every Bigleaf service plan, your Connect Care service begins even before the initial configuration and shipping of your new hardware. From any presale questions or concerns to post-install network issues that aren’t even directly related to your Bigleaf service – we’ve got your back!
- 24/7 assistance across multiple channels, including live chat and email.
- Fully managed device configuration to minimize reliance on in-house IT.
- Optimized performance and advanced guidance to ensure streamlined operation, total reliability, and maximum return on investment.
Support for Your Success
Bigleaf’s top-rated technical support team is available 24/7 to help with questions and needs for both your network optimization and Wireless Connect services.
From Self Help to Full Service
Our Help Center is a valuable resource for anyone who prefers to explore or troubleshoot issues on their own. From FAQs to Release Notes, this wealth of knowledge is always available to you.
For assistance with any network issues, whether it takes 20 seconds or twenty days and even if it involves third-party vendors, our Connect Care team will happily assist you every step of the way.
