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Wireless Connect Install Instructions

Bigleaf Wireless Connect includes a Teltonika RUTM50 device that connects to your Bigleaf router and offers an additional wireless circuit to ensure uninterrupted access and optimal performance of your cloud-based mission-critical tools and resources.

The RUTM50 device is pre-configured with T-Mobile as the primary cellular provider, and AT&T as the secondary provider. If you find that you aren’t getting reliable cellular service with T-Mobile in your area, contact Bigleaf Support to activate AT&T on the device.

You can have multiple cellular circuits with different carriers and data plans at a site, each circuit requiring its own Teltonika device provided by Bigleaf.

Note: In some cases, you may be provided with a Teltonika RUTX11 4G LTE device if 5G cellular service is not available in your area, or if your environment requires it for a different reason. The steps to install are the same.

 

Wireless Connect service plans

There are two Wireless Connect service plans. The available cellular data is not ‘pooled’ or shared with anyone else, you get the entire amount in your selected plan. When the metered bandwidth usage is exceeded, the wireless services will still be functional but throttled to only 1/1 Mbps speeds. Bigleaf will notify you via email when you’re approaching the bandwidth limit on your wireless service plan. Available data is reset on the 24th of each month.

20GB Wireless plan

If using this plan, Bigleaf recommends the WAN Circuit Usage be set to Backup Only, which uses 4.8GB of cellular data per month. This ensures the circuit has ample bandwidth as a backup circuit if the primary connections are down.

100GB Wireless plan

The WAN Circuit Usage can be set to any mode (Load Balance, Avoid, Backup Only, Custom Settings) depending on your network, application, and bandwidth needs. The Load Balance and Avoid settings use approximately 15GB of data per month. For more information about the these settings, see Load Balancing options for WAN circuits.

 

Adding a Wireless Connect circuit

To add a new Wireless Connect circuit and service plan for a new or existing site:

  1. On the Bigleaf Cloud Connect dashboard, select the site you want to add the wireless circuit to, then select Site Configuration.
  2. On the Sites page, select Edit. 
  3. In the Circuits section on the page, select Add new to add the circuit. 
  4. Enter the Name and Router Port to be used for the new circuit. 
  5. For the circuit Type, select Bigleaf Wireless Connect, then select the Wireless Plan to use.
    Bigleaf will complete the remaining circuit information fields.
  6. Be sure that the Site/Shipping address is correct.
  7. Click Save. Bigleaf sends the Teltonika device preconfigured for your selected plan. Simply connect it to your Bigleaf router following the instructions Connecting the Teltonika device to your Bigleaf router below.

Wireless Connect circuits and service plans that have been added to a site but are not yet activated (as in use) with a Teltonika device have a purple icon.

Circuits and service plans that are currently activated to a Teltonika device have a green icon.

Note: To change or delete a Wireless Connect service plan, contact Bigleaf Support.

 

Teltonika device overview

The Teltonika device shipped from Bigleaf includes the following accessories:

  • Power cable and power supply
  • 4 Mobile antennas
  • Ethernet cable
  • Configuration Details card with information you’ll need to connect the device to the Bigleaf router

The diagrams below show ports and connectors on the Teltonika device.

Important: If for some reason the Teltonika router is not working or is having issues with configuration, DO NOT factory reset the router. Contact Bigleaf Support for assistance.

 
 
 

 

 

 

 

 

Connecting the Teltonika device to your Bigleaf router

Follow these steps to connect the Teltonika device to your Bigleaf router. 

Important: Because the device uses cellular service, be sure to place it in an area where it can access a cellular signal, such as an elevated location close to window and away from metal structures and thick (concrete) walls.

  1. Have the Configuration Details card close by. This came in the box with your Teltonika device.
  2. Connect the Mobile antennas to the back of the device to the Mobile MAIN and Mobile AUX connectors.
  3. Connect the 4-pin connector to the power socket on the front of the device. Then plug the power adapter into a power source (with UPS protection).
  4. Connect the Ethernet cable to the LAN 1 port of the Teltonika device, and the other end of the cable to the primary Bigleaf WAN interface indicated on your Configuration Details card.

    If you have 2 Bigleaf routers in a High Availability environment, you can connect a second Ethernet cable to the LAN 2 port of the Teltonika device, and the other end of the cable to the secondary Bigleaf WAN interface indicated on your Configuration Details card. This step is optional but does provide redundancy if the primary Bigleaf router is offline.

  5. Log in to Bigleaf Cloud Connect and go to your site’s Configuration page. Scroll down to the Circuits section and you’ll see the new cellular WAN circuit.
  6. Contact Bigleaf Support after installing the Teltonika device so that we can test available wireless speeds at your location and adjust the circuit speeds settings if needed. For Bigleaf’s QoS prioritization, intelligent load-balancing, and seamless failover functions to work properly, the circuit speeds in Cloud Connect should be set as close as possible to actual wireless speeds available at your location.